Complex Care Support Worker

Job Title: Complex Care Support Worker (2:1 Package)
Location: Surrey (KT area)
Hours: Approx. 84 hours per week (shift-based, 2:1 support)
Reporting to: Clinical Lead / Care Coordinator

Role Overview We are seeking experienced Complex Care Support Workers to support an individual with high-dependency physical health needs living in the community following hospital discharge.
This is a 2:1 package of care requiring consistent, skilled staff to support all aspects of daily living, while safely managing clinical risks and promoting independence and wellbeing.

Key Responsibilities

• Provide full support with personal care, including washing, dressing, and hygiene
• Assist with meal preparation and nutritional support
• Support safe repositioning and pressure relief
• Undertake hoist transfers in line with moving and handling plans
• Administer medication in accordance with training and care plans
• Carry out catheter care (including night drainage management)
• Deliver bowel care interventions (following competency sign-off)
• Monitor observations (including blood pressure where required)
• Support prescribed physiotherapy exercises
• Apply and remove splints as required
• Maintain accurate records and report any concerns promptly

Clinical Skills & Experience Required Essential:

• Experience supporting individuals with complex physical health needs
• Experience working in 2:1 care settings
• Medication administration training
• Catheter care experience
• Bowel care competency (or willingness to be trained)
• Moving and handling (including hoist use)
• Pressure area care and skin integrity awareness

Desirable:

• Experience supporting individuals with spinal cord injuries
• Understanding of Autonomic Dysreflexia
• Experience with respiratory support or cough assist devices

Risk Awareness Staff must be able to recognise and respond appropriately to:

• Changes in physical condition
• Risks associated with reduced mobility
• Signs of infection or deterioration
• Emergency symptoms requiring escalation

Compliance Requirements

• Enhanced DBS
• Mandatory training (Safeguarding, Moving & Handling, Medication, Infection Control)
• Competency-based training (catheter care, bowel care, clinical observations)
• Willingness to complete client-specific training prior to commencing

Personal Attributes

• Reliable and consistent
• Calm under pressure
• Observant and proactive
• Professional, respectful, and compassionate
• Able to follow structured care plans

Additional Information

• This is a high-dependency package requiring experienced and confident staff
• Consistency and adherence to care plans are essential
• Full training and competency sign-off will be required before working independently